Training

As an Association, as with each of our allied institutions, we invest significant funds in order to streamline the sound performance and productivity of our employees. In order to achieve the best human capital, financial institutions offer competitive employment salaries and benefits, such as health services, transportation, dining facilities, facilities to obtain credit and the consolidation of a balance between personal and professional life.

Training
Training of executives in the sector is a priority for the ABM; therefore, every year, we hold refresher courses, workshops and seminars on the latest issues, which translate into better service for our customers. In 2014, thanks to these activities and the progress seen in the ABM Academia digital platform, almost 100,000 executives received training.





A training program for banking personnel was implemented in order to strengthen training in Money-Laundering Prevention (MLD). All the credit institutions participated in this program. At year-end 2014, more than 85,000 people had completed or were in the process of studying the program. We estimate that by the end of 2015, more than 170,000 employees will be trained in the subject in accordance with their level of responsibility within their respective banking institutions.

The 49th Banking Games were held on April 20, 2014 at the Aztec Stadium, with a record attendance of 24,000 people. 52 institutions from the financial sector participated in the games, most of which were associated banks and 8,072 competitors, which represented an increase of 8% compared to the prior year. With these actions, the Banking System renews its commitments to the comprehensive development of its employees by encouraging physical activity in an ambiance of healthy social interaction.

Sustainability in the Banking Operation
(FS1) A substantial part of our associates have incorporated sustainability criteria in order to reduce the socio-environmental and reputational risks in the granting of credit. Therefore, they have taken into account environmental, climate change, human rights, community compensation and forestry management policies.

This effort demonstrates the importance that efficient credit management has on communities and on the sustainable development of the banking business in Mexico.

(G4-PR5) Among other aspects that demonstrate the increase in the sustainability of the sector, in 2014, a reduction of 36% was observed in the number of consultations, claims and disputes filed by users against the institutions. 73% of cases were resolved in favor of customers, with an average response time of 12 days, which led the National Financial Services Users’ Protection Commission (CONDUSEF) to issue an overall rating for the sector of eight on a scale from 1 to 10.

(G4- 37) Year after year, the Banking System invests in social programs and projects for the benefit of nearby communities or in line with the operation of the institutions, which in general, has a positive impact on the social development of Mexico. This approach is also an efficient tool for the management of relationships with stakeholders, such as customers, shareholders, suppliers and corporate governance, which are called upon to participate, promote and oversee these actions and projects.